Testimonial: The Wheel of Liverpool

We're always thrilled to receive positive feedback from our clients and customers. It's even more rewarding when they take the time to sit down with us and share what they value most about our platform. That's exactly what Leigh Gallagher, Operations Manager at The Wheel of Liverpool, recently did.

The Wheel of Liverpool is a towering 60-metre-high observation wheel situated on the banks of the River Mersey. Offering stunning panoramic views of the city and beyond, it has become one of the region's most popular visitor attractions.

Given the landmark's popularity, a reliable POS platform is essential for ensuring smooth day-to-day operations and a seamless visitor experience. We sat down with Leigh to discuss the role Syrve plays in supporting daily operations and helping to deliver a great visitor experience.

How do you find Syrve to work with?

Syrve is nice and easy to follow. I'm very happy with it. Before coming here, I was a complaints manager for Sports Direct, so I've worked with a lot of different till systems. I can say Syrve is definitely the easiest I've ever come across. It's quick, easy and user-friendly. I've never come across a system like it.

How do you use Syrve on a day-to-day basis?

I use Syrve mostly for the till system and end-of-day reporting. I've been shown the back end in detail and find it easy to follow. With other systems, you have to go here, do this, then do that. It's confusing. That is not the case with Syrve.

How does your wider team feel about Syrve?

I've asked all the cashiers how they find it, and for most of them it's the only system they've ever known - they're mostly fresh out of school or college. They all picked it up so quickly. As long as you know which buttons to press, it's easy. And if you make a mistake, it's easy to correct too.

What is the biggest difference you see with Syrve?

It's the ease of use. With other systems, accessing a report means clicking through a long chain of steps - it's long-winded and unnecessary. With Syrve, I can pull up refunds or track sales from last year in seconds: click on the date and voilà. It doesn't waste time. It saves time.

Can you describe Syrve in three words?

User-friendly. Easy to navigate. Nice to look at.

Would you recommend Syrve to other hospitality businesses?

I would definitely recommend Syrve. Our business falls more under tourism than hospitality, but I'd still say yes. I'd recommend it to everyone. I think it's a great system.

How do you find Syrve support?

Whenever we have a problem or a question, we get straight in touch and it gets solved — always quickly. The longest I've ever waited was an hour, and that was fine. I've got no complaints about the customer service. Issues always get resolved straight away.

Learn more about one of Liverpool's most compelling visitor attractions: https://thewheelofliverpool.com