When Jungle Monkeyz began looking for a better way to run their business, they knew that maintaining the status quo was no longer an option. Like many operators, it was evident that they’d outgrown their existing POS system.
This case study tells the story of how switching to Syrve transformed their operation and restored confidence throughout the organisation.
Founded by CEO Nicolas Dasgupta, Jungle Monkeyz is a leading hospitality and entertainment business offering a unique combination of dining, leisure, and family entertainment experiences. The company opened its first venue in Pinner in 2014 and has since expanded to additional locations in Shepherds Bush and Lithuania.
Before partnering with Syrve, Jungle Monkeyz relied on a POS provider that struggled to meet the needs of its growing business in a number of areas.
Unwieldy and difficult to use, the system was prone to unexpected downtime, leaving staff to take orders with pen and paper. Consequently, service was disrupted, staff became frustrated and customer experience suffered.
Unreliable connectivity between card terminals and the core POS system caused significant bottlenecks at the tills, resulting in long queues and frustration.
These ongoing technical problems created a high-stress environment that caused frustration among staff and eroded confidence in the system, particularly among front-of-house teams.
The situation was exacerbated by the level of support offered which was insufficient for a fast-paced, multi-site operation. When issues arose, the team did not receive adequate assistance.
It was clear that Jungle Monkeyz needed a modern, reliable platform capable of unifying their operation, with the flexibility to scale as the business continued to grow. Just as importantly, any transition needed to be delivered with minimal disruption to day-to-day operations. After evaluating the available options, it was decided that Syrve was the solution best suited to these requirements.
The transition was completed smoothly and efficiently. Data from the previous system was downloaded and then uploaded to Syrve. Following a brief final synchronisation and activation phase, Syrve went live the very next morning.
A staged migration enabled the Syrve platform to be configured and populated in the background while the existing system remained fully operational. As a result, Jungle Monkeyz was able to maintain uninterrupted day-to-day operations throughout the migration process.
Thanks to Syrve's intuitive interface and with the help of a highly targeted training programme, employees adapted quickly to the new system. The smooth onboarding process reduced technical barriers, helping staff work more confidently and efficiently from day one.
Switching to Syrve and implementing the system across Jungle Monkeyz’s three sites has provided Nicolas and his management team with the kind of data control and financial oversight they’ve lacked for years.
Through rigorous, granular stock control, Syrve provides complete visibility of inventory down to individual ingredients. This level of insight has allowed for more accurate purchasing, stock management, and waste tracking, helping Jungle Monkeyz reduce food waste by up to 25% and achieve significant cost savings.
Managing multiple sites in two separate countries has become smooth and efficient. Syrve’s centralised, cloud-based architecture has enabled the management team to access live, real-time data at any moment while benefiting from automated end-of-day reporting downloads.
Because every item is accurately logged, tracked, and monitored in real time, there is less opportunity for errors, shortcuts, or unaccounted activity to go unnoticed. This increased transparency has strengthened operational discipline among staff, encouraging greater attention and accountability across all departments.
For Nicolas Dasgupta, the value of Syrve ultimately goes beyond the numbers - it is the restoration of operational confidence. By eliminating system instability and introducing more precise inventory management, Syrve has enabled Jungle Monkeyz to scale internationally with complete confidence.
Hear directly from Nicolas Dasgupta about the challenges Jungle Monkeyz faced and how Syrve helped improve visibility, reduce waste, and support international growth.